We ship all orders via UPS, USPS or Fedex from USA.
If your parcel is lost, stolen and/or damaged in transit we will bear the cost and ship out a replacement without further action from your side.
Shipping may take up to 10 business days to arrive, but we find that items typically arrive within 3-7 business days. Delivery for FREE promotional products can take up to 20 business days!
Additionally, all items are subject to a handling period before they are dispatched. This includes order verification, payment processing, quality control and packaging. Majority of orders leave the warehouse within 2-3 days of payment.
You will receive your tracking number via email after the order has been fulfilled; there is no need to request a tracking number.
Please note that it can take up to 5 days for the correct tracking information to show up.
Some orders will be shipped separately, due to different warehouse locations for various items. This also ensures that you receive your items as quickly as possible. You may receive part of your order before the rest of it, and this is completely normal. It doesn't mean that we have forgotten about your other items.
We cannot guarantee the delivery timeframe if the post office has any unexpected delays due to holiday, weather, customs, or other conditions. Delivery times may vary, especially during peak periods.
We are not responsible for import duties taxes and customs fees.
Please double check your order details to make sure your shipping address is correct. If you need to change your address after having placed an order, please contact us immediately. We cannot change your shipping details or cancel your order after having dispatched your items. If a parcel is returned because of a wrong address, you will be required to pay additional shipping charges. We cannot be hold liable for products sent to the wrong address if wrong shipping details have been provided.
Delivery and mail theft is continually on the rise, especially during the holidays and with each shipment we provide a tracking number, unless otherwise stated on the product page. If for some reason, your delivery is stolen and we can verify with the tracking number that the shipment was delivered, we do not take responsibility and ship another order for free nor do we provide a refund. Sadly we are not responsible for any lost or unclaimed packages. Please contact your local post office to inquire where your package may be - sometimes it is held at your local post office branch for you to collect.
We appreciate your patience if you haven't received items within 30 days. If you are concerned in any way, please feel free to contact us instead of leaving negative feedback or opening a dispute. We will make every effort to fix any problem (resend or refund any missing item).
Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates and up to 20 business days. If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).